Accessibility Commitment

Our goal for this website is to provide information and access to services to all visitors. We understand that not everyone experiences web content the same way. Some have impaired vision, hearing, ability to use a mouse, or other disability. As part of our commitment to universal access, we make it a priority to take these differences into account by organizing our site and presenting our content in ways that are usable by visitors with disabilities and the assistive technologies they rely on.

Here is more on web accessibility and this website:

User Tips and Tool

Your Internet user experience is shaped by more than just the design and content features built into the sites you visit. You also have available a growing number of alternative settings in your computer’s operating system and browser that can improve the clarity and accessibility of any site you visit. For example, many operating systems and browsers offer settings to change background colors, increase contrast, increase text and icon size, choose a preferred font, magnify your computer screen, and activate a screen reader that lets you listen to content you are unable to read.

Accessibility Settings You Can Make Globally

The following are some ways you can adjust the accessibility features on your computer or mobile device.


Microsoft Windows – to learn more, visit Accessibility in Microsoft Products
Apple – to learn more, visit


Here are links to help you learn about “built-in” accessibility options available on your mobile device or tablet:


To learn about accessibility options on various browsers:


Our site content may include PDF documents that we or other sources have created. Most older PDFs, as well as many newer ones, are not compatible with screen-reader technology. Our goal is to reduce and eventually eliminate PDF content that is not recognizable by most screen-readers. Until we reach that goal, if you find one of these documents and would like to have access to its contents, we will assist you. Please use our Feedback and Questions form to request assistance.

Accessibility Policy

This website is designed to provide information and access to services to all visitors, including those with disabilities.


Project FIrstline is committed to making our website accessible to everyone. Our programs and services support older adults and adults living with disabilities, and we are always working to improve accessibility. We are also committed to meeting the accessibility standards known as Web Content Accessibility Guidelines (WCAG) 2.0 A. These have been adopted by W3C, the World Wide Web Consortium, as part of its Web Accessibility Initiative.


Our web team tests our web pages using an online testing service to find and fix accessibility problems.


We also recognize the importance of feedback from all visitors to our site. We invite you to give us suggestions and feedback based on your experience visiting our site. And, let us know if you have questions or would like additional information.

Feedback & Questions

We’d love to hear from you! In providing feedback, please be specific about:

  • the page, content, or function you are commenting on;
  • the difficulty you are experiencing; and
  • your suggestions for improving our site.

Please contact Melony Spock, Project Firstline Project Manager: