Upcoming Webinars

In this role, Lisa directs the overall management of the Foundation for Quality Care, including developing and implementing all its educational programs, research projects, and fundraising activities. Lisa M. Volk RN, B.P.S., LNHA, joined New York State Health Facilities Association (NYSHFA) in 2016 and has over 40 years of experience in long-term care operations. Throughout Lisa’s career, her dedication, diligence, and passion has ensured success for NYSHFA and the long-term care facilities she was employed by, whether serving in a role as executive director, administrator, or director of nursing. During her time at NYSHFA she has played a key role with policy development, advocacy, education, and member support. Her most recent grant work includes lead educator on a variety of projects, as well as Project Director for “Mouth Care Without a Battle “which resulted in article publication in the Journal of American Medical Directors Association (JAMDA), Pragmatic Innovations. Lisa currently serves on the American Health Care Association (AHCA) Clinical & Quality Committee and is a member of the Professional Development Work Group.

Melony Spock began as a part-time program assistant in April of 2007 working on various projects including the Warfarin Safety Study, Customer Satisfaction Grant and the Mouth Care Without a Battle grant project. In February 2019, Melony took on a full-time position to coordinate special projects and assist with the Foundation for Quality Care. Melony previously worked as the Education and Membership Manager for PS21 in Chatham, NY where she developed an education program for youth and seniors. In her free time, Melony is very active in her community. She has served as President of the Board of Education for Chatham Central School District and serves in an elected position as a Chatham Village Trustee.

Jackie is a registered nurse with over 40 years of service in public and private healthcare delivery systems. Her experiences include leadership positions to achieve accreditation, develop and implement emergency management programs, and build strong quality improvement practices. She has demonstrated leadership and management experience at the state level, enabling her to work closely with providers across the healthcare continuum. She has many years of experience in grant development and administration, as well as member support and policy guidance. Jackie serves on the American Health Care Association’s Quality Committee.

Amy Lee is president and CEO of Coretactics™ Healthcare Consulting, Inc., a healthcare improvement company founded on her passion for high performance and healthcare excellence. Amy is a pragmatic national speaker and innovative and industry-leading thinker who blends more than 30 years of acute and long-term care experience with a holistic approach to healthcare operations.

Amy has established numerous best practice approaches in infection prevention & control, falls reduction, wound care management, antipsychotic reduction, behavioral management, person-centered care planning and re-hospitalization reduction, just to name a few. Her knowledge of regulatory compliance, operations, CMS Five Star Rating, MDS 3.0, CMS Quality Measures and PPS & Case Mix reimbursement empower her to guide interdisciplinary teams with improvement of resident care & quality outcomes as well as strategic position in the health care market.

Her expertise in healthcare management allows her to connect with leadership teams to develop strategy that drives meaningful, sustainable change resulting in outcomes that are the pride of an organization.